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Message:	: : A software upgrade does not effect the machine itself (hardware or similar), but software, that is every kind of program that allows your mp3 player to work. You can try :-) sometimes mp3 players or mobiles work slower or don't work at all, since their softwares are not upgraded, but I don' really know what exactly is the problem of your player. Try a software upgrade is the only thing I can suggest..good luck!!:-)