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Message:	: : Did you ever get information? : : I have same product and somehow all my files got deleted and now I get a massage saying fies and directory cannot be created, so I cannot add any new music. Have you had similar issues?? : I have got the same mp3/4 player. If you want to uplug your onki from the computer you should do this: hardware veilig verwijderen, In english:(removing hardware safely) If you don't do this there most times are no problem, but it could appear that you flash memory crashes. Than the mp3 is pretty useless because you can't put anny files on it.