This is a great little player I have just bought it off ebay and what I did is plug it into my computor and the box pops up and you click on open file then drop it down this I go to google and open limewire which you can down load free from the net . Go to serch type in the song you want run it then drag it to the file and it loads the song in min's. When I wrote to Visula land support the sent me a email with in 24 hours on how do do this