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Message:	: : Goto - : : ftp://ftp.blueyonder.co.uk/store1/incoming/Windows.zip : : This is a zip file containing the CD software. Unzip the archive and run - : : MSIen.msi which can be found in the MP3Set1_45 directory. : : : : : : Hi, : : : I bought an mp3 player for my son for x-mas. The directions are in chinese. Can't find out how to get them in English. The small cd that comes with the mp3 player is also in Chinese. He hasn't been able to use it at all. Can anyone help. : : : : : I have a VL-320, total piece of crap. They are crap also, no responses ever for support. I also purchased over x-mas & still cant use it.: : : : : : hi, : : : : : : has anyone got a contact for visual land as they dont respond to sales@visual-land. : : : : : : is it just me or are they rubbish for support. i bought a VL-325 off them before xmas and its faulty, i need it changing or replacing. : : : : : : a phone number would be great or a support email. : : : : : : they just seem like a bit of a joke! : : : : HI there I am in the ame boat and have the same problem and when i download after following instructions comes up with "dos error" and I can rad and listen to stored files via my PC but not dierectly from the mp3 player, any luck and ideas?