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Message:	: Well, I have to agree. I'm also on my second unit. My mp3 files will upload to the device and I can play them from the device through Windows XP, but I can't play them with the HCD500. It crashes while building the index every time. I managed to get things working somewhat by converting my mp3 files into wma (yuck) and that allowed me to listen to my files. Unfortunately, now the device completely crashes after every other song amazingly consistently. My battery reads fully charged when it occurs. At this point, all buttons are non-responsive. The only way to continue playing is to remove the battery and then replace it. That gives you another five minutes of playing time. I sure hope they release another firmware soon. sigh : : Just wanted to let people know, that this new product that came out in September(?) SUCKS! So far. There are already two firmware revisions. It is Manufactured by Combined Luck Industries LTD China for EMI Global. (Try finding them on the internet) Power Saving Mode overrides any other activity, you could be pressing buttons and it would still shut down, I hope you dont lose power while transfering files because you'll have a nice handy pocket vibrator. Customer Service is understaffed, There only seller is Circuit City, it's only saving grace is a 9 hour Li-Ion battery, which starts to pop off in a day. A proprietary usb cable connection that you cant find in the US, and only for $200. Merry F'ing Xmass; Slaves of the Profit Machine. : : The following is a quote from "The Santa Clause" starring Tim Allen and Judge Rheinhold. : : Scene: Executive Boardroom for the Presentation of the new kid's toy product "Total Tank" : : Mr Allen: (Exasperated) : : "Now that we have opened this box. Have any of you ever tried to build the Total Tank? It's got 10,000 parts, and even if you do get it together, it breaks ten minutes later. Then you spend more money just to get new parts. : : Corporate Presentator: (As a matter of factly) : : "Well, isn't that the point?" : : personal comment on the above diologue, : : "and you get to feel like crap too"